PreFab...Player...Support...

Application Info

Some applications don't follow all of Apple's human interface guidelines or they implement the expected behavior but in a non-standard way. Working around these obstacles is covered in Chapter 4. Composing Scripts. Here are some details on specific applications. Please share information that you learn about these and other applications so that we can share it with others.

Please Note

A casual glance at this document might leave the mistaken impression that Player has "lots of problems". Not true! We continue to get feedback from our customers that Player has proven to be simpler, more robust, and more flexible than the commercial or shareware alternatives. As part of our commitment to top-notch tech support, we want to provide you with as much information as possible. This page is one result.


General Tips


Apple LaserWriter 8 Dialog


Adobe Acrobat Exchange


Adobe Illustrator 8.0 (and perhaps other versions)

Adobe Illustrator 5.0, 5.5, 6.0


Adobe Photoshop 3.0, 4.0


Adobe/Aldus PageMaker 5.0 (we have not tested later versions)


Chooser (and other desk accesories)


Facespan


Finder


Global Village FAX


MacWrite Pro 1.5


Microsoft products

Microsoft Excel 4.0


Now Up-to-Date 3.5 (and perhaps other versions)


Now Utilities


Software Conflicts

Player is a system extension (and a faceless background application) so conflicts are, alas, inevitable. As noted above, customers tell us they have fewer conflicts with Player than with alternative solutions.

One type of conflict is somewhat common and very easy to fix. Player's menu verbs ("do menu" and "get info") make an invisible click in the upper left corner of the screen to access the menu's data structure. Extensions or Control Panels that intercept clicks at that position will generally prevent Player from choosing or getting information about the menu item. Most of these utilities allow you to change the location of the "hot spot", resolving the conflict.

Or, use Player 1.5's new "set menu selection location".

Or, if the conflicting extension has different behavior depending on how long you hold the mouse down in the menu bar, setting Player's mouse delay may fix the problem.

Apple Menu Options (Apple's bug): With a default System 7.5.0 installation, if Player tries to perform certain actions (e.g. choose a menu in Photoshop 3) while the system is busy, all but the first 3 menus may disappear. Solution: remove the Apple Menu Options control panel, update to a later version of the MacOS, or get the fixed version from Apple's web site: http://www.support.apple.com/pub/apple_sw_updates/US/Macintosh/system_sw/other_sys_sw/Apple_Menu_Options_1.0.2.hqx

Now SuperBoomerang: because SuperBoomerang changes the height of the open or save dialog, Player may not be able to control any of the dialog items. We recommend switching to Default Folder from St. Clair Software. (We liked their solution so much, we licensed code from them for our "set dialog folder" verb -- and included.)

NowMenus: conflict on certain machine/OS combinations. Moving the "hot spot" to something other than the upper left corner may fix the problem.

Norton Directory Assistance II: locateFile and locateFolder end up in the wrong place. Player 1.1's new "set default folder" may work.

OSA Menu: OSA Menu has been enhanced to work better with Player, though with some side effects. With any luck, the latest release of OSA Menu will eliminate them. If you encounter problems, please send e-mail.

PopFolder 2.0: no problem with popup folders, but the "click drop" or "auto click" options for the menubar may prevent Player's menu verbs from working. "Normal" mode works fine.

PopChar (tested 2.5.2 & 2.7.1): conflict on certain machine/OS combinations. Moving the "hot spot" to something other than the upper left corner may fix the problem. Or, use Player 1.5's new "set menu selection location".

StickyClick: To prevent StickyClick from intercepting Player's menu verbs, try a mouse delay of 20 or so.

TypeIt4Me: Move the "hot spot" to the right side of the screen to prevent conflicts with Player's menu verbs. Or, use Player 1.5's new "set menu selection location".

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Updated on 4/18/99 by Scott S. Lawton (ssl@prefab.com)

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